Privacy Policy

Effective date: May 17, 2026

Operator

Dombay VPN is operated by Kyo.ai Corporation (Kyo.ai KK), a company established in Japan on 19 September 2019 (share capital ¥15,000,000; principal business: information technology), with its registered office at 405 Yamato Building, 1-6-16 Kanda Izumi-cho, Chiyoda-ku, Tokyo 101-0024, Japan. Our infrastructure is hosted in the European Union, giving all users the protections of the GDPR. Legal, privacy and GDPR contact: inquire@dombayvpn.com.

1. What We Collect

We collect only what is necessary to provide the VPN service:

• Account data: email address and display name provided during sign-in via Google, Apple, or Telegram.
• Payment data: subscription status and transaction IDs from Apple App Store or Google Play. We never see your payment card details.
• Technical data: app version, connection region selected, and anonymized crash reports. We do not log VPN traffic, visited URLs, or IP addresses.

2. How We Use Your Data

• To authenticate you and manage your subscription.
• To route your traffic through VPN nodes in the region you select.
• To send you service-critical notifications (e.g., subscription expiry).

3. Data Sharing

We do not sell, rent, or share your personal data with third parties, except where required by law or to operate the service (e.g., payment processors Apple/Google).

4. Data Retention

Account data is retained for the lifetime of your account. You may delete your account at any time by contacting support, after which your data is erased within 30 days.

5. Security

All traffic between your device and our servers is encrypted. VPN tunnels use the VLESS + REALITY + XTLS Vision protocol, which provides strong resistance to traffic analysis.

6. Contact

Questions? Open a support ticket.